Return Policy
Section 5 of Terms & Conditions
5.1 21-Days money-back guarantee
Roks Instruments offers consumers a 21-days money-back guarantee (custom instruments excluded). The customer is entitled to return the goods supplied within 21-days and receive a full refund of the paid article net price. The term shall commence when the goods have been received in full, by the customer. The timely dispatch of the goods or the request to return the goods shall be deemed sufficient for meeting the deadline.
5.2 If the order has been paid for in a different currency than EUR, the consumer will be refunded using the exchange rate of the date of purchase. Roks Instruments shall not be held responsible or accountable in case of unfavourable exchange rates evolution. Roks Instruments is not able to refund customs duties and taxes on orders shipped outside the EU. However, the consumer may be able to recover these by contacting his local customs bureau directly.
5.3 The right to return goods can only be exercised by returning the goods and informing Roks Instruments via the contact form provided on www.roks-instruments.com/return beforehand.
5.4 The right to return goods shall be excluded altogether for goods which have been manufactured or altered according to customer specifications. Therefore returning or exchanging custom instruments is not possible.
5.5 The return must be organized by the buyer. The buyer bears all costs associated with the return (i.E. Shipping costs, insurance, taxes).
5.6 The right to return the goods applies only, if the following conditions are met:
- The product shall be shipped using the services of a professional transport company.
- The buyer is held responsible for the product to arrive at the premises of Roks Instruments Breda, the Netherlands, in original condition and in the original packaging.
5.7 If Roks Instruments by any chance delivered the wrong product, Roks Instruments shall take said product back for its own account and ship a replacement product to the buyer, provided the conditions as set out in section 5.6.
5.8 If the returned goods are damaged or show signs of wear and tear that depreciate the value of the goods, Roks Instruments reserves the right to either reject the refund (the goods remain property of the customer) or by retaining an amount (determined by Roks Instruments) of the customers refund.